Support shouldn't feel separate from trading.
Most companies plug a third-party chat widget into their website and call it support. We wanted something better.
That's why Crest Futures built its own support infrastructure from the ground up, designed specifically around the way a futures prop firm operates.
Built around our traders
Traditional support software knows about tickets. Ours knows about your Crest Futures experience.
When you contact support while signed in, our team can securely see the information relevant to your issue: your account status, platform access, purchases, trading account setup and previous support history.
That means less time explaining what happened, fewer screenshots, and fewer conversations passed between departments.
You explain the problem once. We focus on solving it.
One system. More context. Faster answers.
Our support platform connects your experience with the systems our team uses every day. Instead of an agent switching between applications to look into a single request, the relevant information is brought together in one workspace.
- Account information
- The status of your Crest Futures accounts.
- Purchase history
- The order connected to your request, found in seconds.
- Platform setup
- Whether your trading access was created successfully.
- Payout support
- What our team needs to look into a payout question.
- Previous conversations
- Context is kept, so you never start from zero.
Built to investigate, not just answer questions
We didn't want a chatbot that searches an FAQ and sends a generic reply. Our support is built to find out what actually happened.
"I purchased an account but haven't received my credentials."
Instead of sending an article about where credentials are normally delivered, the agent handling your message sees whether the purchase completed, whether your account was created on the platform, and where the process stopped.
Our automation is being built on the same foundation. Sensitive actions stay protected by permissions and human review.
Built specifically for Crest Futures
Generic support platforms have to work for thousands of completely different businesses. Ours only has to understand one: Crest Futures.
That lets us design every workflow around futures trading accounts, evaluations, funded accounts, platform access, account rules, payouts and the issues our traders actually run into.
No unnecessary software. No generic workflow forced onto our operation. Just infrastructure built around the product we provide.
Your data stays within our support ecosystem
Building our own platform gives us more control over how our support is designed, secured and connected.
Access follows staff roles, sensitive actions such as payouts sit behind an extra password lock, and staff activity is logged for accountability.
Give our team the context they need, without giving them access they don't need.
Support is part of the product.
We don't believe customer support should be added after the platform is built. It should be part of the platform itself. That's why we invest in our own technology instead of treating support as another widget on the website.
Built by Crest Futures.Built around our traders.Built to solve problems faster.